Customer Testimonials
On 9/21/21 I came in for battery purchase and install and during the process of service, the technician broke the driver side door handle. When I came back to pick up the car, I pointed it out to the service writer who at first challenged then said she would need to talk with the manager and see what he wants done. She said she would have the manager call me back. I contacted again about a week later and the manager was not available and was asked to call back. I then received a survey form from Ford and I filled ...
I want to thank Wade Matheson for restoring my faith in Jones Ford philosophy of a small-town mentality in service to all. A sweet friend of our family was recently widowed but left a 2019 GMC by her husband because he wanted her to have a reliable vehicle AND local (Casa Grande) service. Due to circumstances beyond Jones Ford and our friend, her GMC was unable to be repaired in a 'short' time frame. However, she was also told there were was a shortage of cars to 'loan out'. When she and I spoke on the Tuesday before Christmas, she'd ...
Just got my truck back I had to have a new transmission installed on atrip to Florida. They put in a new Jasper transmission all covered under Jones Ford unlimited powertrain warranty. Jones stood behind their promise and covered everything saving me over $5,100. If you need a vehicle I highly recommend Jones Ford Casa Grande, Arizona.
I’m so pleasantly surprised at the assistance I received from Chris D’Elia in service today. I’m on my way from Beverly Hills to Dallas in an F350 with a 28’ trailer and noticed my rear pinion seal was leaking. I looked on my phone and found this store just 3 miles away. They have squeezed me in and will have me out and back on the road in a few hours. Outstanding service!!
Quality work at a fair price.
Got a good deal on a new Ranger with no hassle and free delivery
Happy with these folks. So far the purchasing and service my vehicle has been a positive experience with Jones Ford. I want a local dealer that I can trust to give me a fair deal on my vehicle and be competent and honest when repairs and maintenance are needed.
Salesman was knowledgeable and not ?pushy?. Jones Ford worked with us to trade in a lease and get a new car with lower monthly payments.
My second time having my vehicle serviced at Jones Ford Casa Grande. Both times I was very pleased. I will definitely go back.
Just moved to Arizona, was first visit to Jones Ford. From the minute I checked I was treaded extremely well, everyone was friendly, knowledgeable and personable. I scheduled an oil change, while Jones does not have a Quicklane, I was only there less than an hour.
Normally 5 stars. Last service for oil change at 1;00 PM appointment. I arrived at 12;45. Oil change took 1 1/2 hours!
I bought a 2020 Ford eco boost from this dealership everyone was of great help throughout the entire process especially Steve if you guys are ever looking to buy a new vehicle look no further these guys rock!
I got the car I wanted, there was no sales person pressuring me, Steve and others made experience quite an easy one, I would highly recommend this dealership.
Jones Ford and their staff are top notch. They are friendly, dont take advantage of customers with markups, and gave me a fair deal. My salesman Chris was not pushy and answered all my questions to the best of his ability. If your looking for a vehicle I highly suugest Jones Ford.
The staff was courteous and polite. They quickly took care of the maintenance to our fleet vehicle and had us quickly back on the road.
Vince in the sales department is awesome!!! I was very pleased with my new Truck...
Fast and friendly service.
Very satisfied
Good job ! All done from my home !! Sales and Delivery was great !!
Great caring
My car needed some work on it. I live about 25 miles away, and it was difficult for me to pick up the car. Eric in the service department and his wife actually drove the car down to my home on a Saturday. He went over and above the job. Additionally, when I talked to other service people and the General receptionist number, all have been extremely courteous.
Facilities are outdated and need to be brought up to standard.
Great, Fast service! Guido is a great service advisor
The entire experience was pleasant. Since I had an order for a different vehicle and needed to make a change I anticipated problems, but my needs were accommodated and my expectations of difficulty were completely unnecessary. Everyone at the dealership from the sales staff to the parts staff, and even the cashier, was pleasant and truly seemed happy that I was a customer. I didn’t spend a ton of money, but I was made to feel like the best customer to drive out that day.
We had a great experience with the entire team at Jones Ford in Casa Grande.
Sales and finance experience was great. Our second time in car purchases at this dealership
People are friendly matt at service was awesome showed up half hour early got me right in
This was my first time working with this dealer and Jones Ford made the buying process simple and smooth! Staff was polite and easy to work with.
Very pleasant and professional! Service is always quality and thorough. I have been going there for years.
Very professional and helpful staff.
Jones Ford Casa Grande has provided me with excellent customer service for over 11 years. Hats off to them and especially Guido "Chris"-- he's the BEST!
Liked the car show
Love this place my dad and i have both purchased vehicles here so has a good friend of mine we will continue coming back aslong as mr. paytosh is there as an advisor and vince for sales
Thank you for the quick service and the professional attitude we are moving out of state but we will miss Jones Ford and they're great employees
Great customer service. Eric in Service Dept is kind and courteous. Always has a smile on his face.
All work was done expertly and on a timely basis. Service people were informative and courteous. Excellent job
Always treated well at Jones Ford. The staff was right out to greet me and verify my appointment time. The service was great, no problems.
Highly recommend Jones Ford. I have bought 4 cars there and get all my service work done there also. Be sure to ask for Eric Peyton in service. Goes that extr step to help!
Natasha my service advisor was amazazing! She was very friendly and professional and she is the reason I will keep coming back. Thx Jones Ford for employing her.I would highly recommend Jones Ford and Natasha!
We’re from out of town, so this was our first experience with the service department at Jones Ford. We’ll return again, as they were quick, efficient and friendly.
Jone's Ford has an excellent, polite and professional service staff and I plan to continue to use their facility for all of my service needs in Arizona.
Maybe the best xtr-buying experience I?ve ever had. No pressure tactics, a GREAT deal on my trade-in, and friendly, professional people.
Amazing experience, whole staff seemed like friends and got us in and out.
Just purchased a truck from Jones Ford Casa Grande and they were great! Very friendly and helpful all the way through. Was great experience and would definitely recommend them and buy from them again.
Everything went like clockwork. Happy with everyone involved. Second vehicle in two years. I will keep going back.
Fast, Courteous and Professional! Why go elsewhere?
Nice job in servicing my new truck here. Friendly people and my truck was nice and clean when I picked it up.
Excellent service. Took a while to find the electrical gremlin in my elderly Mustang. Now it runs like a new car. Kudos to the technician and service advisor.
By far the best experience with a dealership. Everyone was extremely down to earth and straight forward.
in for an oil change and 25 point inspection 30 March. service was thorough, fast and professional. most impressive are the friendly staff and reasonable price for services I received. Kudos to Chris in service!! being a diet coke addic having comp fountain available was a nice touch! roger
I was in the market to upgrade my truck at the beginning of the year, but I wasn't looking to break the bank. I had looked at several, overpriced used trucks at a handful of different dealers in the east and west valleys. If the trucks weren't in rough shape, the internet or sticker price was never the same when it came down to negotiations. Then I stumbled upon a well priced truck on the Jones website in Casa Grande. I decided to make the drive, and it was worth it. I was met by Glenn in the ...
From the time I drove in to the time I rolled out in my new Ford, I was treated very well. This is the first time in my life I get in and out in record breaking time after purchasing a new vehicle and I'm pushing 63 yrs old. Thank you Jones Ford in Casa Grande Arizona!
I had a very good experience their staff was extremely helpful and went out of their way to help.
Sales department (Chris) was excellent with all my request. Brady in finance really gave me great options. Overall experience was outstanding.
I found Jones Ford on the internet while I was looking for a used vehicle. I spotted a deal they had on a new 2020 Ranger so I contacted Chris Maguire. Chris was extremely helpful in my decision to purchase my Ranger. Ann and I drove from Tucson on Saturday (3/20/2020) to drive the truck. We liked it and agreed to purchase it. Between Chris, and the rest of the team, the experience at the Jones dealership was top notch and so far the Ranger is exceptional. We are very happy with the whole experience.
Great service and helpful techs who know the ford product line
Oil change was quick and easy.
Steve was an excellent help in finding me the right vehicle for my needs. The experience was great! Brady helped me with the financing and he gave me all my options. This is the second vehicle we have purchased through Jones Ford.
I arrived early and service took me early for oil change. Very clean and comfortable waiting area. Completed in 40 minutes. Very satisfied.
The experience was excellent and wait time minimal.
Jones Ford customer service department is great. I am always treated like I am their best customer. I always leave there knowing the my vehicle has been well taken care of.
I scheduled an oil change and tire rotation. My appointment was less than an hour and I was treated very well. Refreshments were served and the staff was great.
Got most of my repairs done and recall work. This took, Friday, Saturday and all of Monday. Unfortunately, the one item I'd hoped to be fixed was left with no resolution, they weren't sure what was wrong with it,and said it should be fine. It's not. I only have 1 Ford location to go to and these repairs are only done by Ford. Ugggh...stuck now.
Job (oil change) was done on time. Friendly service.
Easy and convenient for working on my F150.
Chris in service has always been professional and polite. Only complaint is it took 1 1/2 hrs for an oil change.
Went for scheduled oil change. Arrived early and was greeted warmly. Service provided as expected at a reasonable price. Friendly and professional staff.
We have our f150 service today Very friendly and clean environments They wear masks and the building was really clean All the employees have a positive and friendly actitud Definitely something changes
Took my 2013 F150 in today for a recall from Ford. Made appointment for 1:00pm with Matt got there early and Eric got everything started. In and out in the time they told me it would take.Both of them were awesome Thanks to both of you.
Was great other than no shuttle.
Kind, considerate and efficient. Jib well done.
Guido has always very attentive to my service/repair needs.
Smooth friendly transaction in one stop. Will be back for next vehicle
Outstanding as usual I miss the shuttle service I am going to have a few recalls upcoming so I will have to schedule a transportation to & from dealership.
Great as usual. Guido took care of us and continues to keep us coming back with both of our vehicles.
This is the second time that I had my car repaired there. It is a very professional staff that treats each customer with respect. I worked with Junior both times and would give him a 5* rating for each encounter. He was prompt, courteous, respectful and discussed the options I had available. No high pressure just a caring attitude. Next time I need service I will go back and work with Junior again. I highly recommend their work.
Good experience as always by the Jones Ford service team! Been doing business with these guys for years and have not had any significant issues.
This is the second time that I had my car repaired there. It is a very professional staff that treats each customer with respect. I worked with Junior both times and would give him a 5* rating for each encounter. He was prompt, courteous, respectful and discussed the options I had available. No high pressure just a caring attitude. Next time I need service I will go back and work with Junior again. I highly recommend their work.
Easy, fast and simple. They really worked with us to make it happen.
Very good and enjoy visit