Arizona’s Favorite Ford Car Dealership in Casa Grande! The Best Since 1970

On 9/21/21 I came in for battery purchase and install and during the process of service, the technician broke the driver side door handle. When I came back to pick up the car, I pointed it out to the service writer who at first challenged then said she would need to talk with the manager and see what he wants done. She said she would have the manager call me back. I contacted again about a week later and the manager was not available and was asked to call back. I then received a survey form from Ford and I filled it out explaining the situation and not giving good marks. On 9/23/21 I received reply from my feedback, “New Survey Reply - Hello James, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (520) 836-3100 at your earliest convenience so we can work with you to make this right. We hope to hear from you.” I called back and they said I would need to come in. I decided to wait till my next oil change. On 11/1/21 I Spoke with Wade Matheson, General Manager regarding Handle that was broken September 21 during Battery Purchase and Install - Next day Service rep and Bob did work up on repair. Found out that he had minor surgery that turned into major and that my call had fallen through the cracks. He said they had just reviewed complaints that morning and found my complaint from the ford website which was today the same day I went in. Rep spoke up. Wade informed me that there would be no charge repair. On 11/9/21 Jones Ford resolved the issue by replacing the broken handle at no charge. My purpose for writing this is twofold, 1. To give commendation to Wade Matherson for restoring my faith in Jones Ford and it will have a major bearing on my next vehicle purchase, and 2. To give a 5 star review to balance out the negative review I gave earlier. -Best Regards James

I want to thank Wade Matheson for restoring my faith in Jones Ford philosophy of a small-town mentality in service to all. A sweet friend of our family was recently widowed but left a 2019 GMC by her husband because he wanted her to have a reliable vehicle AND local (Casa Grande) service. Due to circumstances beyond Jones Ford and our friend, her GMC was unable to be repaired in a 'short' time frame. However, she was also told there were was a shortage of cars to 'loan out'. When she and I spoke on the Tuesday before Christmas, she'd been without a vehicle for about two weeks. I told her I'd have a vehicle for her the next day...thankfully, she was willing to accept the loan. After she and I spoke I sent an email (offered by Jones Ford) expressing my concern over this matter. I, like many of us these past two years, was frustrated by the current climate in the business world that often uses covid, shipment shortages, employee shortages, etc. as an excuse for human kindness. My heart was touched by the words I received from Wade Matheson as he not only 'read' the facts of my email, but responded to the human being involved. He said he would look into the matter and by Friday, Christmas Eve, my friend had a new loaner vehicle from Jones Ford delivered to her house and a promise to keep in close contact on the repair of her GMC. Again, thank you, Wade, from a current Phoenix resident but a born-in and long-time resident of Casa Grande. Sincerely, Richard Sanders

Happy with these folks. So far the purchasing and service my vehicle has been a positive experience with Jones Ford. I want a local dealer that I can trust to give me a fair deal on my vehicle and be competent and honest when repairs and maintenance are needed.

Salesman was knowledgeable and not ?pushy?. Jones Ford worked with us to trade in a lease and get a new car with lower monthly payments.

Just moved to Arizona, was first visit to Jones Ford. From the minute I checked I was treaded extremely well, everyone was friendly, knowledgeable and personable. I scheduled an oil change, while Jones does not have a Quicklane, I was only there less than an hour.

I bought a 2020 Ford eco boost from this dealership everyone was of great help throughout the entire process especially Steve if you guys are ever looking to buy a new vehicle look no further these guys rock!

Jones Ford and their staff are top notch. They are friendly, dont take advantage of customers with markups, and gave me a fair deal. My salesman Chris was not pushy and answered all my questions to the best of his ability. If your looking for a vehicle I highly suugest Jones Ford.

The staff was courteous and polite. They quickly took care of the maintenance to our fleet vehicle and had us quickly back on the road.

Vince in the sales department is awesome!!! I was very pleased with my new Truck...

Fast and friendly service.

Very satisfied

Great caring

My car needed some work on it. I live about 25 miles away, and it was difficult for me to pick up the car. Eric in the service department and his wife actually drove the car down to my home on a Saturday. He went over and above the job. Additionally, when I talked to other service people and the General receptionist number, all have been extremely courteous.

Facilities are outdated and need to be brought up to standard.

The entire experience was pleasant. Since I had an order for a different vehicle and needed to make a change I anticipated problems, but my needs were accommodated and my expectations of difficulty were completely unnecessary. Everyone at the dealership from the sales staff to the parts staff, and even the cashier, was pleasant and truly seemed happy that I was a customer. I didn’t spend a ton of money, but I was made to feel like the best customer to drive out that day.

We had a great experience with the entire team at Jones Ford in Casa Grande.

This was my first time working with this dealer and Jones Ford made the buying process simple and smooth! Staff was polite and easy to work with.

Very pleasant and professional! Service is always quality and thorough. I have been going there for years.

Very professional and helpful staff.

Jones Ford Casa Grande has provided me with excellent customer service for over 11 years. Hats off to them and especially Guido "Chris"-- he's the BEST!

Liked the car show

Love this place my dad and i have both purchased vehicles here so has a good friend of mine we will continue coming back aslong as mr. paytosh is there as an advisor and vince for sales

Thank you for the quick service and the professional attitude we are moving out of state but we will miss Jones Ford and they're great employees

Great customer service. Eric in Service Dept is kind and courteous. Always has a smile on his face.

All work was done expertly and on a timely basis. Service people were informative and courteous. Excellent job